Trust can often been an illusive component in business. We have all been privvy to empty conversations, vapid meetings, and glad-handing all void of true trust in the other person/persons in the room. From what many of my clients share, the pervasiveness of social media and technology in business can help or hinder trust in an organization. So, what can we as leaders do to foster a culture of trust in our organizations and between our teams?
Recently I overheard someone say to another business colleague, “This isn’t about a relationship, per se. This is just a deal – we need to close the deal! Keep your eye on the prize.”
As I listened, I experienced what I can only describe as a visceral reaction.
To be in greatest service to our clients, we must listen and heed to their needs and wants. Thus, we want to thank our clients who participated in our annual Alignment, Inc. client satisfaction feedback survey. Your feedback is valued and will factor into our approach and ongoing services this year. In the spirit of transparency, we want to share the high-level results with each of you. We welcome additional feedback by simply commenting to this post.
Bull & Bear Essentials offers an excellent list of top ten tips for success in life. These tips were consolidated from a series of interviews which Barbara Walters conducted with four billionaires. Those who have heard me speak over the past few years and/or read my blogs will recognize some familiar themes. I have highlighted those which resonate with a few key points from my recently published book, “Is This Seat Taken?”
Recently I was asked by an organizational client to solicit feedback on several of their key leaders, as part of their leadership development effort for these individuals. The question was raised: “What do you think has more impact on developing our leaders: peer feedback, manager feedback, or employee feedback?”
In today’s post, I briefly discuss my thoughts.
Newsweek published a fabulous article on Steve Jobs’ creative genius a few months ago. The top 10 tips from his playbook follow. They are very insightful, and can be helpful for any of us embarking upon a opportunity which commands “out of box” thinking and management of a creative process. These tips are not for every situation within an organization; however, when trying to stimulate and inspire new “green field” ideas, they are spot on…
Whether you are the CEO, a product manager, a team leader, or an individual contributor, I have found the most successful individuals are those that actively and sincerely solicit input, help and ideas from others in their organizations. Now, this is not the proverbial “obligated ask” – I am referring to those individuals that seek out and get additional heads and hands on board with their initiatives.
This takes time, effort, patience and a true desire to BUILD A TEAM from all levels of the organization. Many attempt to do this, perhaps because they have been told they “need to.” However, the leaders who master the art of true inclusiveness will build a network which will become a tremendous asset in their careers if done with purity of intention. A few tips:
Over the past several months, I have lead numerous leadership development workshops for my corporate clients. We have discussed many different aspects of how to effectively lead through building and implementing strategically aligned plans, unifying our boards, leadership and sales teams, embracing and leading through transformational change, and how we as leaders need to stay centered and aligned to set powerful examples. It has been incredibly rewarding. We all learned from one another and shared insightful experiences around the topic of leadership.
While recently visiting my parents, I had the opportunity to witness the utmost of customer service in action. What frightened me is how surprised I was – when did expecting stellar service go by the wayside?
The simplest of exchanges resulted in a raving fan and delighted customer. It is amazing what happens when an individual LOVES what he/she does and is committed to being the BEST in the service he/she provides. What so many of us could learn from this example! If this is the standard approach of a Sears delivery team, this could perhaps be a turnaround in the making.
Denny Strigl, of Verizon Wireless’ “Can you hear me now?” campaign fame, has a wonderful new book that speaks to leaders seeking a simple, yet actionable way to lead their teams and organizations. A few resonated with me: