Month: November 2010

Effective Empathizing

Recently, a client told me about a conversation where she felt she was being pacified by a preoccupied, passive listening. The listener, her colleague, was peppering the conversation with an occasional ‘uh huh’ and ‘well, do that’ or ‘sounds good’ to what she considered very important and sacred information. She could tell the listener was multi-tasking and not […]

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Scrappy Communication

Many of you know of my loyalty to Adam Bryant’s series, The Corner Office in the Sunday New York Times. I found this article particularly compelling due to Jenny Ming’s, president and CEO of clothing chain Charlotte Russe, authentic and humble answers to Adam Bryant’s questions. Two key takeaways for me: No matter how large or small a […]

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