Tag: accountability

The Easy Button

Recently, one of my clients in a desperate attempt to remedy one of his ‘blind spots’ simply said: “Can you just give me a book to read so that I can get over this?”

How many times do we find ourselves seeking an ‘easy button’ to navigate through gnarly growing pains?! Darn it – if there were only an easy button to help us on our ‘self-improvement’ journey as leaders! Well, there isn’t.

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4 Tips to Avoid the Dreaded Call

How many of us have ever worked for someone or with someone that when we saw their name on the caller ID we dreaded picking up the phone?! Frankly, I believe most of us have probably been on both ends of the phone at one point of another – the caller AND the person being called. Lets face it: neither position ever feels good. What are a few basic steps we can take proactively to minimize having to make the “dreaded call”?

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Another Top Ten List for Success!

Bull & Bear Essentials offers an excellent list of top ten tips for success in life. These tips were consolidated from a series of interviews which Barbara Walters conducted with four billionaires. Those who have heard me speak over the past few years and/or read my blogs will recognize some familiar themes. I have highlighted those which resonate with a few key points from my recently published book, “Is This Seat Taken?”

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Little Roy and Big Fred – Customer Service on Steroids

While recently visiting my parents, I had the opportunity to witness the utmost of customer service in action. What frightened me is how surprised I was – when did expecting stellar service go by the wayside?

The simplest of exchanges resulted in a raving fan and delighted customer. It is amazing what happens when an individual LOVES what he/she does and is committed to being the BEST in the service he/she provides. What so many of us could learn from this example! If this is the standard approach of a Sears delivery team, this could perhaps be a turnaround in the making.

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Basic Business for Our Country – Really?

The crisis of the U.S. debt ceiling has taken over all our media channels. It is an issue which cannot be avoided or ignored. The inability of our country’s leaders to come to an agreement on how to move forward threatens the stability of our economy, our security, our credit rating, and potentially even the strategic financial future of the world.

As a business person, I can’t help but wonder why basic business principles can’t be applied to this situation. Those of us in business (and those managing our own households) must embrace reality regularly. We have to make brutally tough decisions every day. Funds are not unlimited; trade-offs must be made and faced. There is no magic button to push…no giant bank in the sky from which to borrow.

A few basic business thoughts for our government leaders to consider:

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Facing Reality

Our world is facing indisputable and daunting challenges. When we bring these issues home – to our own organizations, teams, and personal scenarios – they become even more real. Our security, on every level – our freedoms, our financial well being, the future for our children, and our own professional directions – stands at risk. Today I talk about how passionate curiosity, battling hardened confidence, team smarts, a simple mindset, and fearlessness play a role in leading change and achieving success.

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