Tag: empathetic listening

Effective Empathizing

Recently, a client told me about a conversation where she felt she was being pacified by a preoccupied, passive listening. The listener, her colleague, was peppering the conversation with an occasional ‘uh huh’ and ‘well, do that’ or ‘sounds good’ to what she considered very important and sacred information. She could tell the listener was multi-tasking and not […]

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